How to configure automation settings in WHMCS

17. How to powered by ausweb automation settings in WHMCS

This tutorial assumes you’ve already logged in to your WHMCS admin panel.

The automation settings in WHMCS control processes such as invoicing, e-mail reminders, and account suspension.

Let’s find out how to change these settings.

1) Go to setup.

2) Click automation settings.

The first box of settings controls automatic account suspension and termination. Note that this will only function properly once WHMCS has been set up to work with your control panel(s).

In order for the automation settings to work, you must have the WHMCS cron job set up. For details on how this is done, watch the tutorial earlier in this series.

Automatic suspension is already enabled. Let’s change the number of days a payment can be late before an account is suspended.

Once a payment has been received, a suspended account will be automatically re-activated, as per this setting.

3) Click here if you want to enable automatic account termination.

Scroll down.

Now for the billing notification settings.

You can change number of days past the due date to auto-terminate.

The customer will always receive e-mail notification of the invoice when it’s generated the number of days before the due date specified.

You can toggle additional reminders with this checkbox.

By default, only one overdue notice will be sent. You can specify second and even third overdue reminders here.

The last setting here allows you to change the number of days to wait before applying the late fee.

Next the settings that control automatic credit card charging.

You can specify the number of days before the due date to attempt to capture the payment here.

You have the option of attempting the payment only

When a credit card on file is about to expire, WHMCS will notify the client on the specified date of the month prior.

There are only two currency auto update settings. By default, WHMCS will attempt to update the exchange rates every day automatically.

Product prices, however, will not be updated daily to reflect the exchange rates unless you check this box.

Scroll down.

The domain reminder settings allow you to specify the frequency at which notices will be sent prior to a domain name’s renewal date. You can send up to five notices.

Here you can auto-close inactive support tickets after a specified number of hours.

You’ll probably want to leave the miscellaneous settings as the defaults.

4) When finished, click save changes.

This is the end of the tutorial. You now know how to configure the automation settings in WHMCS.

How to configure general settings in WHMCS

WHMCS 5 setup series

16. How to powered by ausweb general settings in WHMCS

This tutorial assumes you’ve already logged in to your WHMCS admin panel.

Now let’s learn how to configure general settings.

1) Go to the setup menu.

2) Click general settings.

On this first tab, you can change your company name, email address, domain and more.

Let’s make some changes.

Scroll down.

3) You can change template, what WHMCS use.

4) Click save changes.

5) Go to the localisation tab.

Here you can change your default country and language.

6) Click ordering.

This is where you can change your ordering options. If you dislike the default order form template, try them all until you find the one you like the best.

7) More web hosts will probably want to require their clients’ acceptance of the terms of service. Be sure to enter the URL to your TOS page in the box below.

Customize any other options then scroll back up.

8) Go to domains.

Set your domain options here. The defaults should be fine for most purposes.

As you can see, you can set default name servers, and default client details. After you all done, go scroll top.

9) Click mail.

On this page, you can set up your mail and SMTP settings.

10) Go to support.

WHMCS allows you to install support modules that integrate it with a standalone support solution such as Kayako. This is where you choose the support module you wish to use.

That’s it! You now know how to configure general settings in WHMCS.

11) Look over the other tabs and change any options you want, then click save changes.

How to manage administrators in WHMCS

WHMCS 5 setup series

15. How to manage administrators in WHMCS

This tutorial assumes you’ve already logged in to your WHMCS admin panel.

Now let’s learn how to manage administrators.

1) Go to the setup menu.

2) And click administrators.

Here we can see a list of the exisiting administrators.

Let’s create a new admin.

3) Click add new administrator.

First, decide which role this administrator should fulfill. You can add to or customize the default roles on the admnistrator roles page of the setup menu.

4) Click the dropdown menu to choose from the list of available administrator roles.

5) Enter a first and last name for the new admin.

6) Type the admin’s email address.

7) Enter username here.

8) Type a password and confirm it.

9) If this user should belong to a department, select it here.

10) You can also edit this admin’s support signature.

11) You can also choose and select template for admin interface for the administrator you are creating.

12) Check this box to enable support ticket notifications for the administrator.

13) After you are done, click save changes.

The admin has been successfully added! Scroll right.

To edit an existing admin, click this icon.

To delete an admin, click this icon.

That’s it! You now know how to manage administrators in WHMCS.

How to change your account settings in WHMCS

WHMCS 5 setup series

14. How to change your account settings in WHMCS

This tutorial assumes you’ve already logged in to your WHMCS admin panel.

Now let’s learn how to change our account settings.

1) Click my account.

On this page, you can edit your account details such as your name and email address.

2) You may want to set a signature to be automatically appended on the end of your support ticket responses.

3) You can also choose and set template for this admin interface.

4) You can also sign up to receive notifications when new tickets or responses are made. By default it will be checked.

5) If you want to change password. Please enter new password two times here or else leave them blank.

6) After you done, click save changes.

That’s it! You now know how to change your account settings in WHMCS.

How to log in to and become familiar with the WHMCS admin area

WHMCS 5 setup series

13. How to log in to and become familiar with the WHMCS admin area

1) First type your username.

2) Type your password.

3) Choose the remember me option, if you want.

4) Finally, click login.

The first page you’ll see is the admin summary page. This is where you can view statistics and a list of recent activity, among other things.

You also have access to a number of shortcut links in the menu here.

Success! You’re now logged in as the administrator.

5) At any time, you can switch to the client area by clicking this link.

Look to the right.

Once you have some clients and other information entered into the system, the intelligent search box at right will enable you to quickly find the pages you’re looking for.

If you ever get lost, the help menu contains a number of links to help you get back on track. Browse the documentation, make a support request or participate in the community forums whenever you need additional help.

Look to the left again.

6) Now let’s log out.

This is the end of the tutorial. You now know how to log in and out of WHMCS and should have a good idea about how to find your way around.